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Live chat software is essential to maximize the full potential of your business website.
After all, people visit your website for a reason.
Maybe they are interested in your product and service, have some related queries, or are just browsing.
Thats precisely where messaging platforms emerges to be the savior of time and patience.
Send behavior-based and targeted messages to visitors to improve the chances of getting converted.
It offers pre-chat forms that help in getting the contact information of visitors.
Besides, you also get offline forms that help customers to contact your team even when you are away.
Their AI-powered chatbots help you automate time-consuming and simpler tasks while helping your agents in many areas.
Customize Chat Badges and the dashboard by choosing different themes and layouts.
Zendesks advanced workflow management functionalities make things simpler.
For that matter, it offers chat routing to assign incoming chats automatically to active executives for prompt support.
it’s possible for you to add tags in your chats to provide conversations with context and better understanding.
Create shortcuts or template-based responses for answering common requests and assign granular permissions for better control.
LiveChat
The name says it all!
Delight your customers by providing real-time, high-quality support through LiveChat and watch your sales grow.
Flaunt your products in elegant-looking product cards while chatting to attract your customers.
You get AI chatbot automation and custom forms to generate quality leads.
Track your sales and compare it with your goals to understand how the chats contribute towards increasing your revenue.
The chatbots it provides also helps you create support tickets and let you engage across different channels.
Bitrix24
Bitrix24 lets you manage all your business communication, spread across various channels, in a single place.
Its live chat feature allows your customers to seek immediate help from a company representative.
Bitrix24s chat interface allows sending files and notes in addition to regular messages.
you might add a chat widget for free to get started.
Pros
Very affordable to start with.
Powerful tools covering multiple aspects of business management.
Generous free tier, epecially for small teams.
Cons
Some G2 users complain of a steep learning curve.
Too many features can be overwhelming for beginners.
Bitrix24 Pricing
4.
Assist them all the time whenever they need your help through AI and bots for precise answers.
Send targeted outgoing messages to your visitors who may have shown interest in your product or service.
Reach out to people before they could reach you by sending proactive campaigns based on their activities.
It can also be used to provide customer support to your customers.
It lets you assign certain roles to team members.
This way, it becomes convenient for you and as well for the customers.
HubSpot also has aChatbotfeature that can further supercharge your marketing.
Theres no better here because both are for slightly different purposes.
Or else, you could choose to enjoy the best of both worlds .
Pure Chat
Adding live chat to a website is fast and easy with Pure Chat.
you might even try it free for 30 days to decide whether it can meet your expectations or not.
They can collect insights from the conversation and understand user behaviors so as to offer better and personalized experience.
Leverage the alerts feature as well as trigger-based chatting to capitalize on qualified prospects to accelerate sales.
The price of Pure Chat starts from $39/month when paid annually.
Tidio
It just takes 3 minutes of your time to add the live chat widget of Tidio.
How amazing is that!
These insights help you direct your services in those streams and increase your sales.
Answer more questions and convert more leads with its efficient performance.
you’ve got the option to also monitor the results and leverage AI for chat automation.
JivoChat
Do you know your site visitors really struggle to get some information?
Well, now, you know!
Help them the moment they talk about their issues by choosing the lightning-fast service by JivoChat.
Time is changing fast, where people are so busy that they dont like waiting for calls.
Give them exactly what they want high-speed customer service.
Dont let the language barrier stop you from reaching out to your visitors because JivoChat supports 20 languages.
Turn your agents into customer service superstars as they can efficiently chat with several users at the same time.
The features of JivoChat aim at boosting your teams communication opportunities and effectiveness.
Let your customers send messages or request 1-click calls using applications like Facebook Messenger.
JivoChat provides an everyday quality score and also suggests domains where your service can improve.
Tawk
Get ready to cater to your visitors all the time with Tawk.
It is one of the extensively used live chat applications worldwide.
And voila, your chat widget will start working immediately!
Sign in to your dashboard and invite your team members.
With handy shortcuts and a built-in Knowledge Base, you’re free to respond all the time immediately.
Intercom
Intercom is one of the popular messaging platforms to acquire, engage, and retain customers.
Convert visitors into customers and retain previous ones with live chat and chatbots that help them with triggered responses.
Messages one message doesnt fit everyone.
Messages offer segmentation, multiple styles of messages, insights, and integration.
Articles create a knowledge base and let the bot recommend articles based on users queries.
You dont need additional help center solutions; Articles cover them.
Intercom integrates well with 200+ applications.
Olark
Improve customer experience by using live chat software by Olark.
Increase customer engagement, answer their questions, and collect feedback.
Organize all your visitor data by storing structured chat transcripts and notes in Olark.
Apply the insights you received from customer inputs to optimize your offerings.
It comes with a pre-chat form that can be customizable.
Send special offers or suggestions automatically to users at suitable scenarios.
Olark offers other features, including the ease of accessing data.
you’ve got the option to update records easily, track page views, and visits while chatting.
Transcript archive to searchable databases so you’re able to save conversations in full texts.
Olark integrates with Google Analytics to help you get a broader view of your sales funnels.
Receive monthly, weekly, or even daily data summaries directly into your inbox.
Its real-time dashboard updates report every minute on customer feedback and chat metrics.
Zoho SalesIQ
Keep growing your business with hassle-free customer support possible with Zoho SalesIQ.
Engage with prospects strategically by sending personalized messages.
Boost engagement usingZoho CRMby identifying quality prospects and concentrating on those who seek your attention.
Assign team members to follow up on those leads on the CRM while remaining on the live chat.
Segment visitors, according to their interest levels, create lead scores, and target prospects needing immediate attention.
Howcool and satisfactoryis this for end-users?
User.com
User.com analytics, CRM, and automation will take your customer service to the next level.
Drift
A conversational marketing platform with bot assistant automation to capture more leads faster.
Drift is trusted by more than 100,000 businesses worldwide.
Their solution is carefully crafted for sales and marketing with the following features.
Personalized answers
People sometimes browse a product/service and are ready to purchase it, but dont proceed.
Something drives them away, or maybe they had a few questions that went unanswered.
Its because some questions are specific and vary from user to user.
At this time, they need personalized answers based on their particular use cases.
Here, bots wont help, and you must never let the users wait.
So, you require live chats to answer those personalized questions.
So, what will you do?
Will you employ people speaking different languages?
Not to mention, there are thousands of languages and dialects in the world.
Try offering support with live chats that you could manage through translation devices.
Affordable and cuts extra expenses
It is affordable for all business sizes.
Phone calls and emails can be expensive.
it’s crucial that you spend more phones, executives, phone maintenance, etc.
let alone the calling expense.
And if they manage to contact, they expect ease and convenience, which many websites fail to deliver.
Live chats attributes like fast response time, ease of sending a document, etc.
turn out to be the savior and improve their overall experience on your website.
Thus, live chat software helps build your brand name, and visitors become your long-time loyal customers.
Conclusion
In this fast-paced world, nobody has time to waste.
The moment people find your site lacking fast support, they can switch elsewhere.
