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Another area in which its useful is marketing and communications.
It helps businesses to promote new products to their customers.
Businesses can perform all these things without becoming an expert in telecoms infrastructure.
It gives businesses more control over gathering customer insights and making informed decisions based on that.
Also, it is useful for quality assurance and compliance purposes.
However, customers should know beforehand that the call is being recorded.
Speech-To-Text and Text-To-Speech are important in voice-calling APIs for programmable call responses and customer interaction.
This feature is crucial in customer service centers where multiple customers reach the same line.
The API should proficiently redirect each request to its respective department based on some instructions.
These key features should be present in a decent-quality voice call API.
Next, lets look at some voice-calling APIs and the features they offer.
Also, you’ve got the option to use the real-time transcription feature for live audio captions.
It provides SDKs for iOS, Android, Javascript, Unity, and React Native.
Sendbird is HIPAA compliant, ensuring security requirements for healthcare organizations.
The pricing is based on number of minutes per user.
With the help of voice intelligence, businesses can turn voice calls into actionable data insights with machine learning.
Also, they can analyze and activate call recordings to create personalized voice experiences that drive revenue.
It provides features such as a voice activity detector, automatic gain control, and dynamic audio leveling.
It is GDPR, HIPAA, and SOC-2 compliant.
Dolby offers a free and pay-as-you-go plan for its voice-calling API.
Features include:
Same as other platforms, it provides a pay-as-you-go pricing model.
The novice features it offers to send voice streams to any URL from a call in real-time.
This is helpful when monitoring customer support calls.
Thepricing plansfor SignalWire are much more complex.
Enablex
Enablexseasy-to-implement Voice APIs and SDKs enable you to market faster and enjoy crystal-clear call quality.
Features include:
Enablex offers flexible as well as pay-as-you-gopricingplans.
RingCentral is a communications platform offering a variety of APIs for various communication channels.
It offers free unlimited calling within the US and Canada.
Telesign
Telesignis a communications platform as a service that provides secure communication and identity verification solutions.
you could contact Telesigns sales team to get information on pricing plans.
Vonage
Vonageis a global communications platform providing communication services and specializing in conversational commerce.
Features:
It offers pay-per-use pricing plans.
It lets businesses build voice applications with its programmable voice API.
ZegoCloud
ZegoCloudprovides real-time interaction services for cloud communication and aims to revolutionize virtual engagement with real-time interaction.
It aims to connect enterprises, teams, customers, and users.
UI kits and SDKs are the two different ways to implement Zegoclouds voice-calling APIs.
Otherwise, Zegocloud also provides low-level SDKs for voice API integration.
As far as the pricing is concerned, Zegocloud follows a similar pay-as-you-go concept.
Bandwidth
Bandwidthprovides cloud-ready voice, messaging, and emergency service connectivity built for the enterprise.
Final Words
Choosing a voice API isnt based on what cool features a platform offer.
It solely depends on your business requirements and what you want to achieve from the API.
However, you should pick a voice API, keeping security and reliability in mind.
By comparing various voice APIs, you could conclude that they are more suitable to your needs.
If you want to explore customer engagement tools, here are someopen source live chat softwareto look out for.
