We earn commission when you buy through affiliate links.
This does not influence our reviews, ranking, or recommendations.Learn more.
Plus, you get to engage where your customers are overcall, SMS, WhatsApp, or other channels.
you could trust Geekflare
At Geekflare, trust and transparency are paramount.
Aircall
Best for Integrating with Popular Business Tools
Why Aircall?
Its also recognized by G2 as one of the leading CCaaS solutions.
Once you sign in with Aircall, you get a free local or toll-free number.
For $6/month, you might claim local or international numbers in 100+ countries.
Using VoIP technology, Aircall integrates various communication channelssuch as phone, SMS, email, and web chat.
Dialpad
Best AI-Powered Call Center Software
Why Dialpad?
Dialpad Pricing
Dialpad Support offers a 14-day free trial to explore its features.
Five9
Best Cloud Call Center for Large Businesses
Why Five9?
It offers intelligent routing, which directs incoming calls to the right agent.
On-Screen Caller Info puts customer information on their screen.
Preview dialing gives access to past customer interactions and calls.
And everything is automatically logged into your customer relationship management.
I was impressed by Five9s robust Interactive Virtual Agents (IVA).
They double down on self-service support options on voice and digital channels.
RingCentral
Best for Unified Communication and Analytics
Why RingCentral?
It is recognized as a 2024 Gartner Magic Quadrant Leader for unified communication software globally.
The basic plan offers unlimited calling within the US and Canada.
Talkdesk
Best to Automate Omnichannel Engagement
Why Talkdesk?
Talkdesk is a virtual contact center for enterprises of all sizes.
A centralized dashboard lets you manage all customer interactions across voice and digital channels under one roof.
For example, Autopilot can be usedfor common customer queries likeorders, returns, and billing.
Autopilot automatically responds with conversational answers.
But when the query becomes complex, it smoothly redirects to a human agent.
JustCall
Affordable Call Center Solution for Startups
Why JustCall?
JustCall is your go-to call center software if you want something affordable and remotely integrateable with your tech stack.
The software integrates 100+ CRMs and helpdesk tools, allowing remote or in-office teams to streamline workflow across platforms.
JustCall Pricing
JustCalls core AI capabilities are not included in itsBase Suite, starting at$19/user/month.
Nextiva
Best for Customer Experience Management
Why Nextiva?
Nextivas VoIP call center solution is part of its customer experience (CX) management suite.
The VoIP call center works online and comes with local and toll-free numbers.
Ringover
Best for Sales Teams
Why Ringover?
Ringover is best for sales and service teams.
For service teams, Ringover offers built-in IVR, intelligent routing, queue management, and real-time call statistics.
you could even barge in calls and listen to audio/video conversations without getting noticed.
CloudTalk
Best for Small Businesses
Why CloudTalk?
CloudTalk is a cloud-based call center software trusted by over 4,000 companies.
Also, the 3-way calling feature is excellent when you should probably assist agents on live calls.
CloudTalk Pricing
CloudTalk offers a 14-day free trial to explore the features and integration.
Twilio Flex
Offers Real-time Customer Data
Why Twilio Flex?
Twilio Flex offers the flexibility to adapt and deploy new channels quickly to keep up with customers preferences.
Twilio Pricing
Twilio offers a free plan with 5,000 free active user hours.
GoTo Connect
Best for Remote Teams
Why GoTo Connect?
GoTo Connect is an all-in-one business communication software offering an AI-powered contact center solution for remote teams.
GoTo offers essential call center tools for your agents, supervisors, and IT admins.
Plus, a collection of no-nonsense AI-powered tools and functions to streamline remote contact center operations.
GoTos featured integration includes Salesforce, Miro, Microsoft Teams, and more.
For other integrations, you’ve got the option to surf through GoTos built-in marketplace.
GoTo Connect Pricing
The GoTo Connect offers an AI-powered contact center, which costs $80.
Avaya
Best for Global Enterprise
Why Avaya?
The Avaya experience platform is a highly scalable, cloud-based call center solution.
It supports omnichannel interactions, allowing your business to connect with customers via voice, email, and chat.
And even keep up with changing customer expectations by integrating common messaging channels like WhatsApp into the ecosystem.
Freshcaller
Trusted by 60,000+ Companies
Why Freshcaller?
Freshcaller by Freshworks is a powerful phone system for multinational businesses.
Its trusted by 60,000+ companies, including ChargeBee, DuoCircle, and more.
Zendesk
Best to Boost CSAT
Why Zendesk?
Zendesk Service is part of Zendesks existing customer service platform.
It helps you manage voice calls alongside other communication channels such as email, chat, and social media.
you’re free to transfer calls and set up conferences with wait time tracking and callback options.
Zendesk Pricing
Zendesk offers free services to startups for the first six months.
The paid plans are listed below.
VCC Live
Best to Manage ACD
Why VCC Live?
I like how the software is devised to meet your unique call center needs.
you’re free to customize it and have complete control over your remote call center setup.
Without much technical know-how, you’ve got the option to set up automatic call distribution.
See howDHL moved its entire contact center operationsto the cloud.
Vonage
AI-powered Contact Center as a Service
Why Vonage?
Vonage is an award-winning CCaaS solution.
Call center software is a technology designed to help you manage, improve, and enhance customer service experiences.
According to Twilios Consumer Preferences Report,91% of customersexpect interactions through their preferred channels.
Call center and virtual call center software are often used interchangeably.
Whats next?
Best Customer Experience Management Software To Use
Top FREE Ticketing Systems You Should Know About
Best Helpdesk Software
