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Would you rather go to jail or wait for a customer service agent to respond?
Why do customers dread calling the support team?
Some of the reasons are listed below.
Do you want your customers to feel the same about your brand?
I bet the answer is a NO.
Thats why efficient customer service software is crucialto resolve issues before they turn into social media memes.
Customer support platforms help companies efficiently assist customers, making for higher satisfaction ratings and better customer retention.
(Some of them even offer free forever plans, read on to know more!)
Zendesks support agent interface makes handling customer queries so much easier.
Salesforce Service Cloud is natively integrated with the Salesforce CRM Platform.
Freshdesk
AI-powered Customer Service Suite
Freshworks has its own multichannel customer support software, Freshdesk Omni.
The unified agent dashboard enables easy monitoring for all customer support channels.
Moreover, Freddy Self Service learns from the organizations knowledge base to offer intelligent responses 247 through chatbots.
This Freshdesk dashboard makes keeps conversations, customer details, and ticket statuses all in one place.
Service Hub offers AI-powered omnichannel support integrated with the sales and marketing data on HubSpot CRM.
This enables agents to respond proactively to customer queries with rich insights, driving higher customer retention.
It also includes a knowledge base library and a customer portal for end customers to manage their support queries.
HubSpot Service Hub lets you connect all customer communication channels in one inbox.
Solopreneurs, NGOs, startups, and enterprises can all benefit from LiveAgents offerings.
LiveAgents live chat widget is among the fastest of its kind.
Startups can also apply to LiveAgent for free access for six months.
Ticket management is a breeze with custom workflows that route each conversation to the right team.
Help Scout offers comprehensive self-service tools, bringing down the support teams email volume by up to 30%.
With Help Scout, small businesses can enjoy CSAT scores 25% higher than the industry average.
This plan provides free access for six months (up to 10 users).
Zoho Desk makes it easy to track tickets, customer details, and response times all in one view.
Customer support agents get access to an easy-to-use AI-powered inbox with a built-in phone for seamless omnichannel management.
The Fin2 AI copilot provides step-by-step assistance with ticket resolution, real-time information, and rich insights.
With 45 languages enabled, it can mimic brand tone to offer excellent service wherever customers are.
The AI Chatbot seamlessly resolves routine queries while rerouting complex queries to the right agents.
With Intercoms AI chatbot setup, you get to decide exactly how your bot interacts with customers.
Startups also get a 90% discount.
Agents can generate and nurture new leads across key messaging channels with automated text campaigns.
Yellow.ai is ideally designed to help growing brands with its multi-LLM-powered platform, which AI agents can scale infinitely.
Clients can achieve up to 90% automation in 30 days for channel queries.
The platform has also launched the Voice AI feature for precise, life-like responses to queries over calls.
It helps businesses automate customer interactions across different platforms for seamless engagement.
With integrated data capabilities, agents can provide proactive assistance to minimize ticket volumes and boost customer satisfaction.
It integrates with the Kustomer CRM for a more personalized experience.
The KIQ Customer Assist bot streamlines processes and enhances communication for faster query resolution at scale.
As a result, agents can increase their productivity by up to 65%.
The chat assistant helps guide customers through their inquiries, making it easier to resolve issues without unnecessary back-and-forth.
Gorgias
Best for E-commerce Customer Support
Gorgias focuses entirely on multichannel customer service support for e-commerce companies.
Gorgias helps streamline support with automated queries and order management.
All plans include a 2-month free trial.
Businesses can also hit up the team for a custom plan.
The in-built AI steps in to offer support throughout the issue resolution journey.
With 100+ integrations, Front makes it easy to incorporate third-party system data for the richest possible experience.
For customers seeking self-service, the team can set up 247 chatbots and a knowledge base.
It also offers advanced reporting capabilities, including dynamic dashboards to study real-time customer service metrics.
Hiver is used by over 10000 brands, including Harvard University, Upwork, Clutter, and NYU.
With Hiver Chrome extension, you could handle customer emails right inside Gmail without switching to another tool.
you’re free to manage customer conversations, orders, and support requests without switching between different tabs.
Honorable mentions
In addition to the above the below 3 platforms deserve honorable mentions for their features.
What is Customer Service Software?
Customer service software refers to the tools and platforms that help businesses streamline their customer support and self-service functions.
There are multiple types of customer service tools to cater to different kinds of customer support.
For instance, help desk software is ideal for teams that deliver support across multiple channels.
However, for teams that mostly provide phone support,call center softwarewould be more appropriate.
What is the Difference Between Customer Service Software, Helpdesk Software and CRM?
However, each serves a distinct purpose.
A customer service platform focuses on resolving customer issues and routine queries.
The primary goal is to improve customer satisfaction by providing quick and effective resolutions within the same communication channel.
In that sense, customer service platforms can be regarded as a subset of CRM.
What are the Benefits of Using Customer Service Software?
Some of the benefits include:
Which Customer Service Software is Good for a Small Business?
HelpScout is ideal for small businesses that rely heavily on email communications and want to reduce manual effort.
Zoho Desk Express also stands out as an affordable platform designed specifically for small businesses.
Another good option is LiveAgent, which easily scales up or down and offers excellent self-service options.
