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Cloud phone systems are comprehensive solutions for businesses that require extensive and reliable communication services.
They are scalable and flexible, making them a better alternative to traditional phone systems.
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It supports various communication tools as well as team collaboration within the platform.
The service has 8 POP (Points of Presence) around the map to provide uninterrupted communication.
Even if one server goes down, your call is transferred to another server for stability.
It uses carrier-grade data centers, a statement backed up by the audio and video quality of the calls.
The Acoustic Echo Cancellation feature further improves call quality by eliminating unnecessary echo.
This ensures smooth communication for better client management and customer satisfaction.
There are also frequent audits and monitoring for malicious activity.
Nextiva Features
Provides a toll-free number to enhance customer accessibility.
Offers free faxing for convenient document transmission.
Includes 1500 toll-free minutes to support extensive call usage.
Allows 45-minute video calls with a recording feature for important meetings.
Enables number porting without any additional cost.
Has a desktop app for easy access.
Offers a mobile app (iOS and Android) for on-the-go connectivity.
It also trains your workforce to boost your productivity.
JustCall also provides support for admin work through automated insights directly in your inbox.
JustCall Features
Provides a free local number for local presence and accessibility.
Offers call and SMS analytics to monitor and improve communication effectiveness.
Generates AI-powered call transcripts and summaries for accurate record-keeping.
Delivers team performance analytics to evaluate and enhance productivity.
Allows intelligent routing to direct calls efficiently.
Integrates with Salesforce to streamline customer relationship management.
Includes a service-level agreement (SLA) to ensure reliable service and performance standards.
Its best suited for small teams who want a no-frills communication platform.
The cloud telephony system is supported by 7 global data centers and promises high uptime.
It relies on WebRTC security to protect calls.
Aircall lacks built-in features like fax and video conferencing.
However, this is covered through integrated third-party apps.
Aircall Features
Provides 100+ integrations and API access for connectivity with other tools.
Allows unlimited calls within the US and Canada to support extensive communication.
Supports SMS and MMS communication.
Has a softphone for desktop, Android, and iOS to run calls from any machine.
Integrates with Salesforce to enhance CRM capabilities.
Requires mandatory call tagging for better organization and tracking.
Includes advanced analytics and call monitoring to optimize performance and quality control.
Its a feature-rich tool that supports over 330 third-party integrations.
One of RingCentrals unique features is multilingual assistance.
RingCentral Features
Provides unlimited domestic calling.
Offers unlimited AI-powered video meetings with up to 100 participants for effective virtual phone collaboration.
Includes adoption and usage analytics with 6 months of storage for tracking and improving utilization.
Has an archiver for cloud storage backup to ensure data security and accessibility.
Provides unlimited storage for files and recordings.
When you get a call, related information from these platforms is also displayed.
A standout feature of Freshcaller is call routing automation.
you’re able to select different routes for VIP phone calls to avoid IVR or delays.
Due to these features, Freshcaller is a viable option for teams that want a client-focused communication system.
With unexpected overload, teams can temporarily add more manpower with a day pass.
Freshcaller Features
Provides call metrics to track and analyze call performance.
Offers routing automation for efficient call management.
Enables call conferencing for group discussions.
Generates custom reports for transparent data viewing.
Implements smart escalations to ensure timely resolution of issues.
Allows call barging for real-time call monitoring and intervention.
Its various features adjust as per your needs, providing scalability.
The service features automated attendants for efficient call management and HD voice quality for clear conversations.
Its benefits include virtual receptionists, team messaging, and video conferencing capabilities.
Integrating Vonage into the management systems of industries like healthcare provides multiple advantages.
Doctors can conduct remote consultations, patients can schedule appointments, and meetings can be reminded through IVR.
Vonage Features
Offers unlimited domestic calling.
Provides unlimited video meetings for easy virtual collaboration.
Supports Single Sign-On for simplified and secure access.
Supports VoIP desk phones for flexible and reliable communication options.
Enables on-demand call recording for accurate and convenient record-keeping.
It offers a fully functional call center at an affordable price.
The system is also easy to set up without any intervention.
you might deploy it and complete the onboarding within a few hours.
it’s possible for you to centralize your data and automate workflow with CloudTalks 30+ integrations.
CloudTalk Features
Provides unlimited inbound and intracompany calls to support internal and external communication.
Offers numbers in 160+ countries for international calls.
Integrates with other systems and offers API access for seamless connectivity.
Implements IVR, skill-based routing, and AI smart queueing for efficient call management.
Enables live call monitoring and wallboards for real-time insights and supervision.
88 Features
Provides unlimited voice calling to 14 countries to support international communication.
Offers SMS, MMS, and team chat for versatile messaging and collaboration.
Enables Monitor, Whisper, and Barge features for effective call supervision.
Includes reporting, analytics, and CX journey mapping to optimize customer experiences.
Has speech and text analytics to gain insights and improve communication strategies.
They can track parameters like call duration, queue time, and average wait time.
Moreover, it enables scheduling business calls and revisiting call notes to streamline the process.
The huge library of features ensures you have all the tools to get actionable insights from the conversation.
RingOver Features
Provides unlimited calls to 90 destinations to support global communication.
Offers call logs and recordings for call tracking and record-keeping.
Includes advanced analytics to gain deeper insights and improve performance.
Implements advanced IVR for efficient and automated call routing.
Enables local presence dialing to enhance caller identity and engagement.
Supports Single Sign-On for simplified and secure user access.
The service supports HD audio quality for clear calls and integrates with video conferencing and team chat.
Additional features include advanced call routing, real-time analytics, and robust security with end-to-end encryption.
Zoom, at its entry-level plan, offers most features that other companies provide with an upgrade.
To facilitate upgrades for smaller businesses, the plans are affordable.
Zoom Features
Provides a single management portal for administration.
Supports multiple machine use to ensure flexibility and accessibility.
Offers SMS and MMS support for versatility.
Provides a direct dial number for easy communication.
Offers domestic calling in the selected country to meet specific regional needs.
you might make and receive calls using cellular, VoIP, and Wi-Fi.
The setup is simple: you choose a toll-free or vanity number and set up the extensions.
Sole proprietors or small businesses need a basic but professional setup; exactly what Grasshopper provides.
It empowers small teams to operate professionally without giving out personal information.
The price plans are also small-scale friendly.
You are not charged for the number of users in the top 2 plans.
Grasshopper Features
Provides call forwarding to ensure calls are directed to the right person.
Offers instant response capabilities for important calls.
Supports simultaneous call handling to manage multiple calls at once.
Enables incoming call control for better call management and routing.
Has mobile and desktop apps for convenient access from any gear.
Its primarily meant to be used within the Google ecosystem.
Hence, there are limited third-party integrations.
Apart from this drawback, it has a feature-rich catalog, reliable service, and unlimited texting and calling.
This cloud phone system service is available to all organizations, regardless of scale.
Google Voices features can be accessed by a mobile app or desktop program.
The auto attendant connects the calls to the concerned department or person.
If not, the call can be forwarded to up to 6 linked numbers.
Even if you miss the call, you will get a notification.
Learn how you’re free to get aGoogle Voice numbertoday.
Google Voice Features
Provides unlimited text messaging in the US.
Offers voicemail transcription for easy access to voice messages.
Includes SLA to ensure reliable service and performance standards.
Generates usage and activity reporting for detailed insights and monitoring.
Enables ad-hoc user call recording for on-demand recording needs.
Has eDiscovery for calls, voicemails, and text messaging records to support legal and compliance requirements.
Is Cloud Phone Secure?
A cloud phone system is more secure than traditional communication channels.
VoIP is the initial technology that makes telephonic communication possible over the Internet.
VoIP requires a server known as PBX (Private Branch Exchange).
The whole setup is located off-premises in data centers.
FAQs
A cloud-based phone system uses the internet to transmit calls instead of analog phone lines.
It shifts the traditional PBX server system over the cloud hosted by a third-party service provider.
The cost of every service provider differs depending on the features offered in the plan.
The basic plans start as low as $10/month and can go over $80/month.
