We earn commission when you buy through affiliate links.
This does not influence our reviews or recommendations.Learn more.
it’s possible for you to trust Geekflare
Imagine the satisfaction of finding just what you needed.
On the front end, it helps users find answers with reference articles.
It has an extremely intuitive user interface, which makes managing and organizing your documents easy.
Moreover, Document 360 comes with the following features.
It drives efficiency through self-service content, allowing customers to resolve problems independently.
Get AI-powered automation, multichannel support, analytics, reporting, etc.
Deliver consistent customer support 24/7 and improve response times to enhance your brand image and agent productivity.
Zoho Desks Knowledge Base Gallery stores all media content for unified content management.
It allows for the personalization of knowledge base content for better customer understanding and accessibility.
Translate articles automatically to more than 50 languages and differentiate translation status using color code identifiers.
With Zoho Desk, sending accurate responses becomes easier for agents by suggesting articles based on customer queries.
Zendesks Team Publishing allows businesses to create and publish articles about product details, FAQs, and policies.
It enables companies to update their self-service based on current events and customize their help center using themes.
Businesses can target different audiences, brands, and regions and localize articles in over 40 languages.
It can be used for helpdesks, community websites, Wikis, and document management systems.
It lets your customers filter the search results based on custom values and categories.
Leverage 6 search types, 7 pre-designed demos, 3 banner styles, 6 footer types, etc.
you could display your services on your website with its portfolio and blog layouts.
This theme works well with Heroic KB and looks stunning on laptops, phones, tablets, and desktops.
This means whatever equipment your customers use, they can easily access your knowledge base.
KnowAll allows you to personalize the theme to match your brand requirements.
Get valuable insights into published articles or FAQs to understand your customer behavior and interests.
Giving your customer a better self-service experience with Typeform is smooth.
In forms, add images and other essential elements to help customers understand your products or services quickly.
HelpSite offers article-level and site-level privacy configs so that you’re free to set up public/private configs.
HelpJiuce allows you to collaborate directly from the content and easily restore the history.
HelpJuice lets your customers search for articles just like Google, supports PDFs, etc., without configuring anything.
Flowlu allows non-technical and technical users to easily store and manage data in a single place.
Preserve valuable, collective knowledge in KB and share it with the team, resulting in improved business efficiency.
With a smart knowledge base, you could help your customers view and access it anywhere on the web.
This works as a self-service for them, saving time from waiting for a support agent.
Flowlu arranges related articles into categories with its drag-and-drop feature to organize all the knowledge base articles.
This helps your customers find the required queries easily.
Flowlu has a lightning-fast search functionality that enables your team and customers to find solutions in seconds.
It is simple, social media-ready, searchable, and responsive, even on your mobile machine.
Transform your general FAQ page into an excellent knowledge base section.
HappyFox provides a user-friendly interface for customers to easily find answers to their queries.
HappyFox offers in-line search suggestions to save time for your internal teams and customers.
It automatically generates related articles or forum posts.
HappyFox also allows your customers to share your KB articles on social media with a click of a button.
It offers the best free forever plan for small teams with useful, advanced features.
With ProProfs, creating an information-rich and easy-to-navigate online knowledge base is easy in minutes.
ProProfs boosts your team collaboration, enhances employee onboarding, and increases search engine ranking.
It allows you to build a knowledge base site in minutes without coding.
HelpScout provides detailed analytics on customer visits to knowledge base pages, search queries, and information gaps.
It also offers the Beacon help widget for easy access to articles on any site or in-app location.
Customizations are made easy with HelpScout.
It offers tons of formatting and color options in a single place.
you’ve got the option to use its custom CSS to make your knowledge base page visually appealing.
Include your KB articles in your conversation by adding links to help customers.
Create articles directly or sync them from your employee intranet, web-based applications, or internal wiki.
Get powerful and intuitive search, knowledge verification, performance insights, templates, frameworks, and more.
you’re able to categorize your content to enable users to search for answers with a few clicks.
you might also organize content based on popularity, usefulness, most viewed answers, etc.
This enables you to publish relevant content based on these insights.
Guru allows you to control access permissions to create, search, and edit content.
Reduce cost: Decrease the need for phone or direct support by providing a self-service portal.
It stores articles, guides, FAQs, and other content types helpful for clients and customers.
On the other hand, an internal knowledge base is an employee-centric information hub.
It stores an organizations confidential data, policies, and other documents for organizational use.
Accessing this data requires authorization and authentication.
Here are some steps to help you pick the most relevant topics:
2.
Run Tests:Conduct tests to understand what barriers users face in completing actions.
Identify their struggles and reasons for opting out.
Use Tools:Utilize tools like Google Analytics to gather information on common problems faced by customers or employees.
Document these points to build your knowledge base topics around them.
