We earn commission when you buy through affiliate links.
This does not influence our reviews, ranking, or recommendations.Learn more.
VoIP stands for Voice over Internet Protocol.
It allows users to make and receive phone calls using the Internet instead of a traditional phone line.
One of VoIPs biggest advantages is cost savings.
VoIP systems also offer unmatched flexibility.
This growth highlights the increasing demand for cost-effective communication solutions.
Traditional phone systems struggle to meet the needs of todays businesses.
They often lack modern features like AI capabilities and the flexibility required in dynamic environments.
you’re able to trust Geekflare
We believe in transparent and practical reviews.
Our team tested various VoIP providers through both free and paid plans.
We focus on key features like call quality, customer support, and pricing.
Learnhow we create reviews.
Its cloud-based nature ensures remote teams can stay connected from anywhere, promoting collaboration and operational efficiency.
The platform offers its products for healthcare, legal, real estate, logistics, and more industries.
Nextiva Features
Voicemail-to-email:Converts voicemails into emails, making it easier for teams to manage messages.
Advanced auto-attendant:Direct calls automatically to the right department or team.
Call analytics:Provides insights into call volumes, trends, and customer interactions.
Scalable plans:Offers flexible plans for growing businesses of any size.
24/7 support:Around-the-clock support through multiple channels, ensuring quick issue resolution.
Nextiva Pros/Cons
Free universal non-local toll-free number.
Cheapest plan offers competitive monitoring and messaging apps.
Powerful AI features like voicemail transcription and reporting are available, starting with the second-tier plan.
Additional setup, implementation, and usage fees apply to many features.
Features such as Live Chat and Chatbots are add-ons requiring qualifying plans, increasing overall expenses.
Setting up Nextiva is time-intensive.
Its not a plug-and-play system, which may be a drawback for businesses needing quick setup.
This flexibility ensures business continuity whether employees are in the office or working remotely.
Additionally, the automatic voicemail transcription feature helps users save time by reading messages instead of listening to them.
Google Voice offers robust security features, including multi-factor authentication and spam detection, protecting businesses from malicious attacks.
The platforms AI-powered tools further enhance usability.
Call screening allows users to determine the importance of incoming calls, while automated voicemail categorization helps prioritize tasks.
Google Voice Features
Voicemail transcription:Converts voicemails to text for easier message management.
Single-number use:Provides a unified phone number for use across multiple devices.
AI-powered call screening:Filters incoming calls based on priority and relevance.
Spam detection:Automatically identifies and blocks spam calls.
Cloud-based flexibility:jump into the service from anywhere, with no on-premise hardware needed.
Enterprise-grade security:Includes multi-factor authentication and secure data management.
Standard and Premier plans allow unlimited users and locations.
Integration with Google Calendar and Meet, plus voicemail transcription and text messaging.
Texting is currently available only to US customers.
With industry-leading security and a 99.999% uptime guarantee, RingEX ensures reliable connections for teams worldwide.
Its services are available to nonprofits, consumer services, healthcare, construction, and other industries.
Users can make calls in over 46 countries without worrying about security, as top certifications back the software.
AI integration:Benefit from advanced analytics and automated features that enhance the overall user experience.
Easy transition:Quickly migrate from traditional systems to VoIP with minimal downtime and hassle.
Unified communications:Access voice, video, messaging, and team collaboration in one integrated platform.
Flexible machine compatibility:Use any internet-connected machine as a phone, offering mobility and convenience.
RingEX Pros/Cons
The starting plan offers unlimited domestic calling, AI features, API and more.
One of the most feature-rich software.
HD video meetings are available for up to 200 participants.
RingEX plans cannot be combined, meaning you cant assign different service levels to various employees.
The entry-level plan lacks essential integrations for Salesforce and Zendesk.
International calls and extra toll-free minutes incur additional charges, increasing costs.
This geographical redundancy guarantees high availability, reliability, and exceptional call quality.
88 supports businesses of all sizes with tools to streamline communications and collaboration.
88s follow-the-sun support model ensures round-the-clock multilingual assistance, enhancing user satisfaction and minimizing downtime.
Seamless Microsoft Teams integration:Allows employees to communicate effortlessly through native integration with Teams.
24/7 multilingual support:Provides constant follow-the-sun support with experts available globally.
AI-powered analytics:Leverages AI for voice transcription, sentiment analysis, and reporting insights to improve performance.
Customizable APIs and integrations:Enables businesses to extend functionalities and tailor workflows through API access and third-party integrations.
88 Pros/Cons
Unlimited voice calling to 14 countries in the lowest tier.
Video and audio conferencing for up to 500 active participants.
Video, team chat, texting, and fax are included in every plan.
Pricing is not listed.
Users need to contact sales.
Complicated setup and deployment process.
May be overly sophisticated for small businesses.
With over 160 international numbers, businesses can connect with customers worldwide.
This feature helps improve call pick-up rates and allows companies to present a local presence in various markets.
The software leverages advanced features such as Interactive Voice Response (IVR) and automated call distribution.
These capabilities enable personalized routing of calls, ensuring that customers are connected to the right agents quickly.
CloudTalk strongly emphasizes customer satisfaction.
With its AI-driven solutions, businesses can reduce churn by providing timely and personalized support.
The software also allows for self-service options, enabling customers to resolve simple inquiries without speaking with an agent.
The platform helps businesses connect with customers worldwide.
Options include local, national, mobile, and toll-free numbers, though some regions may require business registration.
CloudTalk Features
Unlimited Calling: Enjoy unlimited inbound and intracompany calls without worrying about additional charges.
Advanced Analytics: Access real-time analytics and reporting tools to monitor call performance and agent productivity.
Seamless CRM Integration: Integrate with popular CRM systems for streamlined workflows and improved customer data management.
Call Recording: Utilize call recording features for quality assurance and training purposes, helping to improve service delivery.
CloudTalk Pros/Cons
Provides access to over 160 international numbers in every plan, enhancing global communication capabilities.
Unlimited inbound & intracompany calls in the starter plan.
CloudTalks integration with CRM and helpdesk software centralizes customer data.
CloudTalks plans do not include workforce management features like forecasting, scheduling, or engagement.
There is no live support in the starter plan.
Customizable Notifications: Set preferences for alerts, missed calls, and voicemail notifications to fit your lifestyle.
Call Blocking: Protect yourself from unwanted calls with advanced call-blocking features.
Voicemail and Caller ID: Receive voicemail messages and see caller IDs for added convenience and control.
Oomas business phone systems can be up and running in 15 minutes.
Every plan comes with virtual and analog faxing.
All users must be on the same plan.
Videoconferencing is capped at 25 participants; even the most expensive plan offers 100 participants.
This offer helps businesses save on upfront costs associated with switching to VoIP.
OnSIP is perfect for businesses looking to improve their communication infrastructure without sacrificing quality or breaking the bank.
Its also one of few platforms with a HIPAA-compliant VOIP Solution, which is rare.
Auto Attendant: Enhance customer service with automated call routing and information.
Voicemail-to-Email: Receive voicemails directly in your email for easy access and management.
Call Recording: Capture calls for training and quality assurance, ensuring compliance and improved service.
Free VoIP Phones: Get complimentary VoIP phones for each user when signing up for the Unlimited Plan.
Reliable Customer Support: Access dedicated support to resolve issues quickly and minimize downtime.
OnSIP Pros/Cons
They offer free VoIP phones with the unlimited plan.
Ability to add features as needed, allowing for growth and adaptation without switching providers.
Calling minutes are not included in the Basic pack, so users need to pay for them separately.
The unlimited tier requires 5 users at least to get started.
Many essential features, like Auto Attendant, Call Recording, and Ring Groups, each have monthly fees.
MightyCall offers an IVR system, which allows businesses to create a sophisticated call-routing process.
These features help with training and quality assurance and ensure that businesses can provide timely responses to customer inquiries.
Live Call Monitoring:Supervise calls in real-time to provide immediate feedback and support to employees during customer interactions.
MightyCall Pros/Cons
Recognized for reliable customer support.
Power and Enterprise plans include a dedicated account manager, which enhances support and guidance.
Every plan has a minimum user requirement.
Extra or international phone numbers come with an added cost of $15, equivalent to the starter plan.
It allows users to manage their communications seamlessly.
Getting started with Grasshopper is straightforward.
Business owners can choose from toll-free, vanity, or local numbers that fit their brand identity.
One of Grasshoppers standout features is its call-forwarding capability.
Users can easily configure how incoming calls are handled, whether by forwarding them to cell phones or landlines.
This feature is complemented by customizable greetings, allowing businesses to present a polished image to callers.
Grasshopper also provides a range of add-ons to customize your experience.
Custom Greetings: Record personalized greetings for a professional appearance and better caller management.
Voicemail Transcription: Converts voicemails to text, allowing users to read messages quickly and conveniently.
Desktop and Mobile Apps: Manage calls and texts from anywhere, ensuring accessibility.
Simultaneous Call Handling: Handle multiple incoming calls to prevent missed opportunities.
Call Forwarding: Flexibly route incoming calls to cell phones or landlines based on your preferences.
Add-Ons: Customize your plan with features like call blasting, digital listings management, and international calling options.
Grasshopper Pros/Cons
Affordable plan options for smaller businesses.
Grasshopper provides vanity, toll-free, and local numbers, allowing businesses to strengthen their brand.
No third-party app integrations.
Lacks advanced features like video conferencing.
Constant ads and upsell efforts.
It offers a user-friendly interface that simplifies phone management while providing essential features for team collaboration.
This ensures all communications are organized and accessible, providing a holistic view of customer interactions.
Additionally, OpenPhone is mobile-friendly, allowing team members to communicate on-the-go through its iOS and Android apps.
This flexibility is essential for businesses that operate outside traditional office environments.
OpenPhone also integrates advanced AI features like automatic call summaries and intelligent next-step suggestions.
AI Call Transcripts: Automatically generate transcripts of calls to ensure no critical information is missed.
Custom Tags: Organize conversations and contacts for efficient management and detailed reporting.
Scheduled Messages: Set up automated replies and schedule texts to maintain offline engagement.
Advanced Call Routing: Implement call routing rules to direct calls to the appropriate team member or department.
Analytics Dashboard: Access comprehensive insights into conversation trends and team activity over time.
OpenPhone Pros/Cons
Offer a quick and easy setup.
Unlimited calling and messaging (US & Canada) in every plan.
OpenPhone AI and API in every plan.
Starter plan only includes email ticket support.
Messaging through API or Zapier and international calling incurs extra per-message or per-minute charges.
Analytics and reporting features are not available in the starter plan.
It integrates voice, video, messaging, and more into a single platform.
Users can use features like advanced call routing, auto-attendant, and customizable reporting.
The platforms punchy UI provides a user-friendly interface for managing communications and monitoring call performance.
The platform is engineered for high availability, boasting an impressive 99.999% uptime.
This reliability is backed by a distributed cloud architecture that optimizes bandwidth usage while maintaining consistent performance.
Additionally, GoTo Connects top-rated 24/7 customer support is recognized across independent review sites for its responsiveness and expertise.
GoTo offers solutions for Legal, IT, Education, Automotive, managed service providers, and more.
Advanced Call Routing:Utilize intelligent routing options to direct calls efficiently and enhance customer interactions.
User-Friendly Dashboard:Access an intuitive interface for managing calls and monitoring performance metrics.
High Availability:Benefit from a reliable service with 99.999% uptime, ensuring uninterrupted communication.
Top-Rated Support:Experience exceptional 24/7 customer support recognized as the best on independent review platforms.
CRM Integrations:Sync call data and customer interactions with leading CRM systems for improved insights and personalized service.
GoTo Connect Pros/Cons
Custom call routing is available.
Video meetings with up to 250 participants are available in the cheapest plan.
Amazing communication features include WhatsApp, Facebook, Instagram, SMS campaigns, web chat, and surveys.
No free trial is available.
Toll-free minutes are limited to 1,000/account/month in every plan.
Meeting and Scheduling Sync: Seamlessly manage meetings and calendars by integrating with Microsoft Outlook for efficient scheduling.
Flexible Calling Plans: Choose from various calling plans tailored to meet organizational needs, enhancing flexibility and cost-effectiveness.
Call Analytics: Access detailed insights into call performance, enabling data-driven decisions to improve communication strategies.
Easy Scalability: Adapt to changing business requirements with a scalable platform that grows with your organization.
Microsoft Teams Phone Pros/Cons
All plans are affordable, which is rare in the segment.
Great package and features for small businesses.
A separate Microsoft Teams license is required, adding to the total cost.
Platform is designed for general use, not specialized needs like call centers or integrated voice response systems.
Limited options for users wanting highly customizable PBX features compared to traditional phone systems.
Dialpad allows users to connect seamlessly from any gear, whether theyre at the office or on the go.
With call recording and visual voicemail, Dialpad provides intuitive tools that help teams stay organized and responsive.
For users needing reliable VoIP service with built-in security and low maintenance costs, Dialpad is an excellent choice.
The platform offers number porting, making the switch from traditional phone systems straightforward.
Dialpad also provides unlimited calling within the U.S. and Canada on all plans, with affordable international options.
Its subscription-based pricing model offers flexibility, allowing companies to scale and customize features to meet evolving business needs.
Dialpad Pros/Cons
Offers unlimited calling in its lower plan.
Provides local numbers in 70+ countries and global SMS capabilities for international businesses.
Includes AI-based call and voicemail transcriptions, real-time analytics, and AI-powered meeting capabilities across plans.
Toll-free numbers cost extra.
Platform has a slight learning curve.
Internet faxing costs extra.
Its online window-based and mobile apps ensure that agents stay connected no matter where they work.
Aircall provides valuable analytics tools to track performance and enhance call quality.
Managers can monitor call metrics in real-time and access detailed reports to optimize team performance.
AI-based capabilities enhance customer interaction, improving efficiency and offering predictive insights for better service.
This VoIP solution ensures reliability and call quality with powerful infrastructure across multiple regions.
IVR (Interactive Voice Response):Route calls automatically based on customer input, ensuring faster resolution.
Real-time Analytics:Monitor performance with live dashboards and reports to identify trends and improve call strategies.
Aircall Pros/Cons
Intuitive interface and simple setup make it accessible for small businesses as well.
100+ Integrations and API access in the most basic plan.
Custom plans require a minimum of 25 licenses, which may not suit smaller businesses.
Key features like advanced analytics and AI insights require add-ons.
Lack of upfront information on international call pricing.
CallHippo offers powerful analytics tools to measure performance, identify trends, and improve overall call quality.
The user-friendly dashboard provides insights that help businesses enhance their service delivery.
CallHippo has exciting AI features like Intelligent Reports and Analytics, which enhance decision-making for sales and support teams.
With sentiment analysis, the platform evaluates caller emotions, allowing for personalized interactions.
CallHippo Features
Power Dialer: Automate dialling from a list to boost outbound calling efficiency.
Call Monitoring & Recording: Enable quality assurance through real-time call supervision and recorded conversations.
IVR & Call Queuing: Offer efficient call handling with interactive voice response and customized hold messages.
Global Connect: Enhance international calling capabilities with optimized routing and time zone awareness.
Voicemail & Call Screening: Personalize customer interactions with tailored greetings and call filtering options.
Analytics & Reporting: Gain insights into call performance to improve service quality and operational effectiveness.
CallHippo Pros/Cons
Platform provides outstanding customer service with highly responsive support.
Offers a wide range of integrations with popular CRMs.
Lots of pricing plans to choose from with well-balanced features.
Fair usage policy restricts extensive or high-frequency calling, which can be limiting for high-volume businesses.
Full AI features are an add-on that costs an extra $10.
Unlimited calling applies only to domestic calls in the US and Canada.
Its modular architecture allows for extensive customization, enabling users to tailor the system to their needs.
SIP Routing Capabilities:Offers stateless and stateful SIP proxy processing, supporting NAT traversal and load balancing.
Extensive Documentation:Comprehensive guides and tutorials available for installation, configuration, and troubleshooting.
Supports a wide range of databases and backend systems.
Backed by an active developer community, with regular updates and feature enhancements since 2001.
Requires advanced technical knowledge and familiarity with SIP protocol.
Configuration and optimization demand considerable expertise.
Lacks a built-in graphical interface, requiring command-line configuration.
Look for basic functionalities like call forwarding, voicemail transcription, and video conferencing.
Features like these help improve efficiency and provide a competitive edge in todays fast-paced business world.
Reliability and Call Quality
Reliability and call quality are paramount for any VoIP system.
To prevent disruptions, ensure the provider offers a strong uptime guarantee.
Clear audio is essential for effective communication.
Look for services that use high-definition audio codecs and have a reputation for excellent sound quality.
Customer Support
Responsive customer support is vital for resolving issues quickly.
A helpful support team can make a significant difference, especially during critical business hours.
Scalability
Another important factor is the ability to scale.
Your VoIP system should easily adapt to increased call volumes and user needs as your business grows.
Look for providers that allow you to add or remove users and features without significant disruption or costs.
Security
Security features are essential in protecting sensitive information.
Robust security measures help safeguard your business communications against potential threats.
Mobile App
A mobile app enhances flexibility, allowing employees to make and receive calls from anywhere.
This is especially beneficial for remote work or on-the-go professionals.
Pricing and Plans
Finally, consider the pricing structure.
Some providers charge per user, while others offer unlimited plans.
Review contract options, including any long-term commitments or cancellation fees.
Compare pricing against features to find the best value for your business.
Who Should Use VoIP?
Companies needing unified communication tools like call forwarding, video conferencing, and messaging will find VoIP invaluable.
If youre considering VoIP, most platforms in this blog offer a free trial.
Some providers even offer a free plan to test the features before committing.
Heres how each trend is shaping the industry:
