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The success of a business depends on its customers and clients.
For a new company, a powerful help desk could be a game-changer.
For companies with a growing or huge client base, the importance of sophisticated customer support is paramount.
Being an open-source solution,Heskallows them to have a help desk on their website for free.
All you have to do is to host on your own server, and Hesk is good to go.
Moreover, companies can also use Hesk to address internal queries through the knowledge base.
For example, It lets you create a knowledge base with answers to all the common queries.
As the admin, you want complete control over the access and activities of your support staff.
Help desk software created using Hesk also lets you access all the necessary information from one place.
Hence, Hesk allows you to create a knowledge base with the answers to common queries.
Query Management
Hesk offers a number of useful features to manage customer queries better.
It lets you categorize the tickets, define their urgency, and check the current status of a ticket.
All these features are available on Hesk.
Ease-of-Use
Hesk is a simplistic platform, and the lightweight software is easy to manage.
All it’s crucial that you do is to adhere to these instructions:
1.
First, you need todownloadand roll out the Hesk software.
Free plan users need to install it on their self-hosted server.
Or it’s possible for you to choose Hesk Cloud for instant installation on a remote server.
After the installation, you gotta reach the admin portal to perform thebasic configurations.
It is also important to go through the security checklist of Hesk.
If you want to perform other tasks using the solution, you have to do advanced configuration.
It does not need you to register and can be freely used for commercial websites as well.
However, the free version comes with a powered by link that will be visible to the customers.
#2.Hesk Cloud
This is a SaaS version of Hesk, where the software is remotely hosted.
For thisversion, Hesk takes care of the hosting and maintenance.
Hesk Cloud users can also access additional modules for statistics, escalation, and satisfaction.
The pricing starts at $29.99.
Using Hesk, you could set up a sophisticated help desk software on a self-hosted server or remote server.
Being an open-source software, Hesk can be used for free and customized as per any business needs.
You may also explore the bestremote desktop softwareand workplace chat software for better productivity.
