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Most probably youll be working on a shift or on-call basis if you are doing Production Support.
Many of you are probably already using some template.
However, this is to those who have just started working on a shift or need shift handover format.
How do you do a handover to the next support team now?
It depends on the organization and the team.
Here are a few ways I can think of.
Phone Call
If you prefer talking, then you will love this method.
Once your shift is done, pick up the phone and dial it to your next team.
This may not be applicable if the next shift is operated from the same building/location.
Calling will also be expensive than email if you are doing a handover to another country.
Chat
This is something not applicable to an organization where the internal chat is not in place.
I would prefer email and phone calls.
Which channel do you use now?
If you are doing through Chat or Call then, you may not need any standard template.
Having a standard template will ensure the necessary information is being communicated to the entire team.
Download the template Doc format,PDF.
Above are just a guideline, and you are free to modify to fit your requirements.
