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Chabots are changing how companies improve customer interactions.
They are known to offer seamless customer service, which results in better outcomes.
We evaluated AI-powered responses, analytics, and customer support responsiveness.
Combining hands-on experience with real user feedback, we provide an unbiased review of Landbots chatbot builder capabilities.
What is Landbot?
Landbot is an AI-bot creation platform for better conversation andlead management.
However, they do offer API & SDK for teams that want to deploy custom chatbots.
The chatbots are completely customizable and focus on human-like interactions.
The company is located in Barcelona, was founded in 2017 by Cris Villar and has 12000+ customers.
Key Features of Landbot
In this section, Ill take a closer look at Landbots features.
Drag-and-Drop Chatbot Builder
Landbots key feature is its drag-and-drop builder.
The building blocks are broadly divided into the following categories.
I found the drag-and-drop builder intuitive, with a focus on ease of use.
Anyone familiar with flow charts and basic chatbot functionalities can create a chatbot in minutes.
Pre-built Chatbot Templates
Landbot comes with pre-built chatbot templates for Web and WhatsApp bots.
Currently, they offer 12 pre-made bots (6 web and 6 WhatsApp).
The eye symbol lets you preview the bot in action before using it.
For example, I went ahead and used the Customer Support template.
The bot comes with a basic structure and buttons, giving customers a choice.
Its simple and useful.
These templates are completely customizable.
AI-generated Bot
Landbot is AI-powered.
This means you’re able to ask its AI to build a bot for you automatically.
Now, you’ve got the option to describe the bot that you want.
For instance, the description for creating a Lead Generation bot is as below.
As I am a Formula 1 fan, why not create a bot for it?
I want to create a Formula 1 chatbot that runs a fun-filled interactive quiz.
Add 4 questions and give a score at the end of the quiz.
Thats quite detailed, with 4 questions and a few conditionals.
Lets see it in action.
After all, it depends on the underlying OpenAI, which can make mistakes.
So, in conclusion, its a great tool for creating the initial version of your chatbot.
Multichannel Chatbot
Landbot supports multichannel with support for website, messenger, and WhatsApp.
However, a bot created for a website will only work on a website.
This is true for WhatsApp and messenger bots, too.
It helps brands to stay connected at a personal level to their customers or potential leads.
However, that doesnt mean the other channels are not useful.
A well-crafted landing page bot can also improve lead generation with chat-driven sales.
AI Appointment Assistant
Landbots AI appointment assistant improves efficiency by allowing leads to make hassle-free bookings.
In return, you could enable notifications for your team so they know when a new call is booked.
This can include email, full name, product of interest, or location of interest.
Depending on your lead generation campaign, it’s possible for you to also ask custom questions.
Next, fill in the information for the Answer the lead section.
This is how the Assistant works by relying on AI.
Is Landbot Easy to Use?
In my experience, I found the chatbot easy to use.
The elements can be dragged and dropped onto the canvas and are fully customizable.
In this section, Ill help you learn how you might create your first chatbot.
Things I noticed when using the drag-and-drop builder:
1.
Sign up and onboarding experience
I found the Landbot onboarding experience welcoming.
Once you jump in via email, Landbot asks basic questions, including name and purpose.
Building chatbot workflow visually
Landbot comes with a feature-rich drag-and-drop builder.
It enables you to create a chatbot without writing a single line of code.
It relies on a flow builder approach, where you connect available blocks through flows.
These blocks can be messages, questions, logic, integration, or Inbox & builder tools.
The key here is to create a chatbot that is as detailed as possible.
For example, I can add a button that lets users check out the Geekflare Tools section.
I can change the message, media, and button alignment and save the users answer in a field.
Thats what the first button element looks like.
Now, youll notice a right arrow along each button.
When clicked, it lets you add more elements (blocks) to the flow.
you’re free to search by name or browse through the available ones easily.
So, I created a chatbot that introduces visitors to Geekflare tools.
This is how the Geekflare Tools website bot works:
Awesome, isnt it?
you’re able to check thesample chatbot live here.
Customizing the chatbot experience
Creating the bot is just one part of what Landbot has to offer.
Once you save/publish the bot, it’s possible for you to design it according to your brand guidelines.
During the design phase, you get a real-time way to change chatbot design.
Here, you change the background, font, layout, and avatar or add custom code.
For example, I went forward and changed the message bubble shapes to a more circular one.
Additionally, you’re free to change chatbot parameters, where you get to change the chatbot parameters.
you could share it via the live chat option, full page, embed, or even popup.
For each option, you get a different code/script to embed.
Additionally, you might share your chatbot using a link or template or export the flow as PNG.
Landbot AI Agents
Landbot recently started offering AI agents capabilities.
Currently, theyre offering a Customer Service AI agent that offers human-like responses.
These integrations are excellent for teams to connect their CRMs or help desk platforms quickly.
For custom integrations, teams can use Landbots Messaging API to create personalized real-time data communication for websites.
Landbot also supports Zapier and API chatbots for customized integrations.
Landbot Drawbacks
During my review, I found Landbot to be an excellent chatbot creator.
However, it does have some drawbacks.
Some of the ones that I noted include:
Who Should Use Landbot?
Landbot Pricing: Is It Worth Investment?
Landbot offers freemium plans with its paid plans pricing starting at $45/mo.
Its ideal for small businesses who dont want access to social media platform chatbots such as WhatsApp or Facebook.
These Pro and WhatsApp Pro plans are ideal for startups and mid-size businesses.
Lastly, Landbot offers Business plans aimed at enterprises.
Its price is $450/mo.
To understand what each plan has to offer, lets take a look at the table below.
Landbot Verdict: Boost Engagement & Conversations
Landbot is an impressive chatbot platform.
It provides AI integration via Agents and Segments and offers multichannel support.
If used tactically, all of these can lead to improved chat engagement and chat automation with conversational UI.
I like its no-code builder that provides the tools to create advanced chatbots.
Overall,Landbotreceives the Geekflare Innovation Award.
It can help teams support automation or improve lead management with a focus on personalized conversations.
It helps teams support automation or improve lead management with a focus on personalized conversations.
Frequently Asked Questions (FAQs)
Yes, Landbot fully supports WordPress integration.
Landbot natively supports WhatsApp and offers tools to create bots for the platform.
As for social media platform integration, it’s crucial that you rely on third-party solutions such asSociablekit.
Yes, beginners will find Landbot intuitive and easy to use.
It doesnt require any programming knowledge and can create complex or advanced chatbots by only using the drag-and-drop builder.
However, it may take some time to master Landbot.
