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What Is Manychat?
Who Is Manychat For?
Manychat is perfect for anyone wanting to increase customer acquisition and engagement through automated chatbot marketing.
Manychat serves:
How Does Manychat Work?
All of this happens in Manychats singular dashboard, flow builder.
It offers drag-and-drop functionality that allows you to edit templates and existing flows or create new ones effortlessly.
you’ve got the option to also set up automated messages or send follow-up SMS or emails.
In fact, you might also segment audiences based on interactions, purchase history, and other attributes.
you might also A/B test messages like welcome emails using Randomizer.
Audience Segmentation
Your target audience consists of people with different buying habits and needs.
Thats why you better filter your audience based on their location, demographics, behavior, and last interactions.
This works best for customer engagement and retargeting, unlike new lead acquisition.
you might pick an existing flow or create a new one using Flow Builder.
you could send multiple messages via broadcast, too, and assign an outcome for each response.
Your contacts can reach across any platform and get a personalized, timely response.
I like the fact that I dont have to switch between different platforms.
Manychat allows me to streamline communication and improve response timesall on autopilot.
AI-Powered NLP and Response Suggestions
Manychat AI has an AI flow builder assistant.
Not only that, it also gives response suggestions and refines messages with AI Text Improver.
It has multiple language support, so it always gets the intent of conversations right before suggesting responses.
How do you know the ROI of your automated conversations and advanced campaigns?
you’re able to track conversion events that bring you revenue or engagement.
To view analytics within Manychat, click onHome > Insights.
In fact, it also qualifies leads and automatically adds them to your database for future marketing campaigns.
Setting up automated, personalized responses allows my business to be available outside working hours.
This makes up for a seamless and consistent user experience.
WhatsApp is a great social media platform where businesses receive many common inquiries.
I use WhatsApp automation to provide my customers with 24/7 customer assistance.
However, I can also combine automated messages and live chat to give my customers a better experience.
Instant support, combined with quick, accurate answers, helps improve customer satisfaction.
AI
Manychat is one of the few AI chatbots that truly deliver smarter automations and increase engagement.
Its available as an add-on to your Pro plan.
The AI step has to be my favorite!
I can plug it into existing conversations and personalize old chats while creating new flow arrangements and sequences.
The Intention Recognition AI tool has also been quite a game changer in delivering accurate answers based on intent.
This has been very useful in handling FAQ inquiries.
When a lead clicks your campaign CTA, Manychats interactive bot qualifies them by asking a few questions.
The platforms lead scoring process helps automate this, delivering personalized offers or answers.
This not only helps you scale customer support operations but also improves customer retention at the same time.
it’s possible for you to program certain responses to trigger admin notifications.
When you receive those, you or team members can jump onto chats and guide customers.
you might add reminders to static posts or stories on both Instagram and Facebook using Manychat.
Plus, Manychat enables businesses to take appointments and reservations on social media platforms automatically.
I mostly use Manychats event reminders to ensure they never miss a meeting or an event.
What are the Benefits of Manychat?
These triggers can be a sign-up, a monthly cadence, their interactions, or even purchase behaviors.
you’re able to also increase customer engagement with the help of audience segmentation.
The more segmented your audience is, the more highly relevant messages and offers you might send.
Streamlined Lead Conversion
Manychat streamlines lead conversion in multiple ways.
Not to mention, all of the processes are automatic, helping maintain an organized and qualified database.
And the faster the response, the better!
Manychat responds to all queries around the clock so that your customers are satisfied and retention rates remain high.
Manychat automates lead management, creation, and customer support.
By doing that, you save time training resources.
you might automate sequences for the most common inquiries and integrate them with live chat for more complex issues.
For managing leads, Manychat automatically updates leads to CRMs and email marketing platforms, saving you downtime.
Manychat saves you time by automating repetitive tasks.
It is true that it’s possible for you to do it manually for a handful of prospects.
But not when you plan to scale your operations and receive 15+ queries daily.
Customization and Personalization Options
Manychat has templates for everything.
If you want to send welcome emails or special offers, its all there in the template library.
But whats fantastic is how easy these templates are to customize in the flow builder.
I can also send a personalized greeting card using Manychat.
Manychat Pricing
Manychat uses a freemium pricing plan with 2 paid plans, starting from $15/month.
I suggest you check out the free trial and pick a pro or elite plan based on your needs.
This allows you to use Manychat with email marketing tools and CRMs of your choice.
Google Sheets
you could save, update, and retrieve customer data from Manychat using Google Sheets.
Theres a limitation of 150 requests per 60 seconds, but that shouldnt be too big of an issue.
Thats because this doesnt affect data import for triggers or actions performed on Manychat.
HubSpot
HubSpot is a popular CRM and marketing automation tool.
you could manage leads better by integrating to HubSpot.
you might send leads from Manychat to HubSpot for managing them, and nurturing them more.
you’ve got the option to then upload updated data back to Manychat as well.
you could also sync contact information between these two platforms for advanced campaigns and send personalized follow-ups via email.
it’s possible for you to primarily use ConvertKit for lead nurturing and email automation.
Email support is available to Pro and Elite users of Manychat.
Help Center
Manychats Help Center is a self-serve resource for users like you and me.
There are articles, guides, tutorials, and FAQs you might look into without submitting a ticket.
you could also get help from Manychat Bot on the Help Center to help you find things faster.
Youll find how-tos, and process instructions for anything youre trying to do on Manychat.
Gorgias
Gorgiasis an AI-powered CX automation platform thats suited for e-commerce platforms.
Its good for businesses that need omnichannel support and integrations like Shopify.
Livechat
Livechatis designed for sales and customer success teams to provide live chat support for e-commerce businesses.
Heres a quick comparison of top Manychat alternatives.
Who Should Use Manychat?
Design a flow thatll automatically collect customer details and time and set up instant reservations.
Manage them from one single dashboard and streamline business operations, even when youre not at your desk.
you could also send customers appointment reminders.
Who Shouldnt Use Manychat?
Its not suitable for real-time support with a high degree of human involvement or for handling intricate workflows.
A free trial is also available if you want a peek at its pro plan.
