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Many premium helpdesk tools cost $120/agent/year that may not be suitable for small businesses and startups.
Fortunately, free ticketing systems provide a cost-effective alternative without sacrificing essential features.
These solutions allow teams to organize incoming requests, assign tasks, and monitor progress.
Below, Ill introduce you some of the best free ticketing software options for customer and internal staff support.
HESK
The free ticketing software,HESK, is used by millions worldwide daily.
Prominent users include Arkansas.gov, Flavour Art, CIRA, and The Department of Education, Western Australia.
Key features:
The self-hosted version of HESK is completely free to use, even on commercial websites.
2. osTicket
UseosTicketto easily streamline and scale your customer support and boost user experience.
osTicket has thousands and millions of customers spread over 190 countries, and its totally free.
Freshdesk
Use the free ticketing system byFreshdeskand provide incredible customer experiences.
you might use its free forever plan by signing up easily without any credit card.
This tool automatically converts an issue or query into a ticket.
Freshdesks ticketing system integrates with 650+ applications for billing software, CRM systems, and more.
So, if your requirements are more, try their paid plans starting from $15/month per agent.
SolarWinds
The free ticketing software bySolarWindsprovides automation and simplicity so that streamline incident management and ticketing.
The free ticketing system of SolarWinds is excellent for small companies.
If you are a larger company, you may want to try its Web Help Desk (WHD).
It will make your customer support more efficient and reliable so that you might always delight your customers.
It offers performance tracking, automated replies, user information, product-based support, and more for WordPress.
OpenSupports
OpenSupportsis a simple ticketing software that it’s possible for you to download for free.
you could choose whether your customer will use a form or just sign in to generate a ticket.
UVdesk
UVdeskis a free, enterprise-level help desk ticketing system built on the standard PHP framework Symfony.
This open-source ticketing software is modular; hence, you’re free to develop modules on it.
Spiceworks
Start managing your help desk tasks and tickets effectively using the ticketing software bySpiceworks.
Faveo
The web-based ticketing system,Faveo, is easy to install and use.
Its a cost-effective solution for enterprises, SMEs, and startups.
Its cost-effective and provides a shared inbox for you to collaborate and provide support.
Nevertheless, an email client wont be enough to manage your growing customer requests.
It might confuse you with its complex structure with numerous folders and boring color codes.
This means you will end up requiring too many integrations.
When free solution is not sufficient for your business, you should upgrade topremium ticketing software.
