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The decision-making will be a cakewalk.
Why Does Your Business Need a Better Customer Service?
What Is Salesforce Service Cloud?
TheSalesforce Service Cloudis the next-generation customer relationship management tool known as cloud CRM.
Why Salesforce Service Cloud?
The features in a conventional CRM are not always as the name suggests.
On the contrary, the Service Cloud CRM is a modern and minimalistic app.
Most UI elements are familiar to agents who have already used web apps like Microsoft 365 orGoogle Workspace.
Moreover, it comes with robotic process automation and Macros to automate various mundane and repetitive tasks.
The high-end Service Cloud subscriptions are cost-effective since they solve complex issues that dated CRMs can not.
Contrarily, the basic subscription is highly affordable for small and startup businesses.
Einstein is a comprehensive CRM AI fit for any business model.
Moreover, AI can also efficiently handle processes like IT services, sales, customer services, and marketing.
Dated CRMs were able to only engage users via phone.
Agents can close similar cases faster by using Macros.
These are the very Macros that you see on Google Sheets or Microsoft Excel.
you could allow your agents or supervisors to create macros when they need.
When users get stuck, the intelligent self-service API takes the user to a live support agent automatically.
All these happen via one app: Salesforce Service Cloud!
This module includes image, document, video annotation, live pointer, etc.
The app will monitor and help agents log the calls flawlessly.
Service Cloud turns a call center into a customer engagement center.
Thus most tech-savvy customers will automatically find what they need through these self-service portals.
Start Service Portals
Launch new customer service portals for new products faster than your competitors.
This mobile-based program efficiently integrates most Service Cloud features through an software programming interface (API).
It works across platforms like iOS, Android, web browsers, etc.
Agents can connect with users from remote places via video calls, audio calls, and live chats.
They can also troubleshoot directly on the gadget securely with customers.
Try out the Salesforce Service Cloud software on the web from theSalesforce demo portal.
